A note from Lori ~
When designing this course, Joe and I poured our combined years of experience into creating content to help you hit the ground running to create sustainable growth for your business!
We've meticulously organized the information we'll share for ease of understanding, ensuring that each lesson builds on the last so you're never left feeling overwhelmed. Think of it as a roadmap for turning customer service excellence into sales success.
The real magic happens when you can not only meet customer needs but anticipate them, creating a seamless flow from service to sales that feels like a natural conversation. Through real-world scenarios and interactive exercises, you'll practice what we preach, turning theory into sales success.
By the end, you'll have gained not just knowledge but practical skills that will help you identify new opportunities, foster meaningful client relationships, and confidently convert service interactions into profitable sales.
Get ready to transform "How can I help you?" into "Here's exactly what you need!" and watch your customers and your revenue thank you for it!
See you there!
Lori
Curriculum
Lori G. Davis, Founder and CEO
Paramount Success Group & My Reservation People
Lori Davis brings an extensive background in customer service and sales to her role as a consultant, trainer, and committed partner in her clients' success. With over a decade of hands-on experience in nurturing customer relationships and driving revenue growth, her career has been defined by a keen understanding of the delicate interplay between a profitable pricing strategy, providing exceptional service, and recognizing opportunities for new sales growth. This expertise was honed through her work in fundraising and diverse industries, where she not only met targets but also built lasting bonds with clients, understanding that the core of every successful business transaction is a meaningful connection.
Lori's clients, ranging from brand new up to 25+ years in business, enjoy continuous, double-digit growth year after year!
Passionate about sharing the knowledge and insights you need to create lasting growth in your business, Lori has partnered with renowned speaker, professor, and consultant Joe Calamusa in designing the course "Now Service into New Sales."
Lori and Joe are committed to equipping participants with the practical tools and strategies needed to transform customer interactions into a dynamic engine for sales success, ensuring you leave the course with the confidence to apply these principles in the real world.
Joe Calamusa
Sales & Leadership Development Group
Joe Calamusa is a founding partner of Sales & Leadership Development Group (SLDG), a training and consulting firm focusing on the modernization of sales and leadership principles and processes. He is also a Managing Director of The University of Alabama Sales Program, and a Clinical Professor of Marketing in the Culverhouse College of Business.
Prior to The University of Alabama and the Sales & Leadership Development Group, Joe spent 2 years as a Brand Manager for Sara Lee Foods and 10 years as a National Sales Manager for Peco Foods. While at Peco, he started a private label grocery division that blossomed into over $150 million in annual sales to retail giants, including Wal-Mart, The Kroger Co., Supervalu Inc., Safeway, Publix, Dollar General, and others. Joe oversaw a national sales and broker network and was responsible for the division’s strategy, supply chain, product development, and profitability.
Joe teaches over 300 students each semester, and his training and coaching in leadership, sales, HR, and marketing spans a range of industries, including Healthcare, Manufacturing, Retail, Media, Municipal, Technology, Consumer Packaged Goods, and for the last couple of years, Pet Care, working closely with Lori Davis and Paramount Success Group.
You may remember Joe as the dynamic and highly energetic 2023 opening keynote speaker and the 2024 closing keynote speaker at the IBPSA Flow Conferences.
