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Mastering Your Customer Journey
Welcome to Goodness Wins
Welcome!
Section I
Why is Customer Service Important? (6:51)
Who are your Customers? (5:52)
Standards for Excellence for Every Person, Everyday (15:37)
Influencing Customer Perception (11:42)
Never, Always, Even Better: Words & Phrases for Success (33:34)
Section II
Calls for Information & Pricing (9:00)
Successful Grooming Conversations (9:16)
Make Check-in a Breeze (22:58)
Calls to Check on a Pet (7:38)
Check-outs to Impress (9:52)
Calls for Information & Pricing
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